Sampler 12 Pack – Order Complete

Get ready to drink some great wine!

Thanks for your $100.00 refundable deposit on your Agency Case 12 pack sampler.  This is not an Exchange subscription but one-time special Agency case. You can see your Exchange Account Activity here:

You don’t have to do anything more at this point, we’ll take care of everything for you. Well, not quite everything, you’ll still have to grab your own glass and corkscrew when your delicious wines arrive in a few weeks. Note that wine deliveries are proceeding as normal (details at the bottom of this page).

However, if you want to know exactly what is going to happen please read on to understand the inner workings of the Exchange and the charges you will see on your credit card.

All credit card charges through the WineAlign Exchange will show up with the WINE- prefix on your credit card statement. For every case that is processed through the WineAlign Exchange there will be three items on your credit card:

    • WINE – Deposit: We need a $100 REFUNDABLE deposit for every 12-pack shipment to guarantee your commitment as we are ordering a case of wine on your behalf. The $100 also provides flexibility if you are owed money during the reconciliation phase as we will do a convenient refund on your credit card.

    • WINE – Purchase: This occurs a week or so before your wine is delivered to your door. This is your whole-case purchase directly from an agency and is your ‘deposit’ into your community cellar. The price of this case may be more than the price of your mixed-case  ‘withdrawal’. Please don’t worry if it is more as everyone pays the same amount for their final case. Any difference in price between your whole-case deposit and your mixed-case withdrawal will be addressed during the reconciliation.

    • WINE – Reconcile & Ship: This occurs when the wine ships out from the community cellar. It consists of a refund of your original $100 deposit, a squaring up of any difference in cost between the mixed-case of wine you receive and the whole-case you purchased and deposited, our $20 procurement/storage/handling fee plus the delivery costs. This will show up as a small charge or refund on your credit card. If your refund is in excess of your original $100 deposit it will be sent as an Interac e-Transfer.

Sample Customer Statement (click on image to enlarge):

Sample Statement

We are using Timax as the default delivery service in the GTA and Canada Post outside of the GTA. Both services have made modifications to avoid contact around obtaining signatures.

CanadaPost has eliminated the need for stylus pens to be passed back and forth during the delivery process. “Instead, our delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity.” In those cases, you will be given a card with information on where to go to pick up and sign for your parcel. If you are sick or under self-isolation, please arrange for someone to pick up these items in your place”. More details here => .

Timax is our default delivery service in the GTA. We think a courier delivery is a better experience for our customers. If you are not home they will coordinate a delivery later and they are less expensive than Canada Post. Timax will will not be requiring signatures during this crisis. From Timax => “Due to the Covid 19, we are going to stop getting the customers to sign the paperwork and the driver is just going to write their name on the Bill of Lading instead of passing the paperwork back and forth.”

Due to LCBO import purchasing restrictions we need to have total orders which are a multiple of 12.

If you any questions about your order please contact [email protected] or visit our FAQ.